Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The delivery charge for a specific item will be displayed in the cart total automatically when you add the item to your cart

Which payment methods are accepted in the Online Shop?

We accept PayPal and payments through PayPal’s payment processing. During checkout you will be transferred to PayPal’s secure checkout process where you may choose to use either your existing PayPal account or select Credit Cards / Debit Cards to make your payment to your credit/debit card. PayPal will process your payment and will post the charge as PayPal*

We also accept Stripe for payment using Credit Cards.

All refunds will be processed to your original method of payment (either PayPal or your credit/debit card).

How long will delivery take?

We will update the tracking number (if available) within 72 hours. Most of items will be arrives within 5-10 days. Over this time, if you still not receive your item, please contact us and we will investigate deeper, or refund the full amount to your account

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Do I receive an invoice for my order?

You should have received an invoice in the order confirmation email that we sent you right after your payment was processed.  You’ll find it near the bottom of the email in the “Your Purchase Documents” section.

If you didn’t receive an email, it may have been filtered to your junk or spam folder if you have one, so we recommend that you check there.  You can also try our easy-to-use your account to retrieve order information for any purchases you’ve made through cleverbridge.

If there’s anything else you need, please feel free to contact

Send us an email


Office Hours: Mon-Fri, 9am-6pm Eastern time

 Address: Rua Cinco 1948 Campinas Sao Paulo Brazil 13067-845


Phone: +5541985210165